my experience with magnum energy inverters
Hello all, I just wanted to let you know some of the experiences I have had with magnasine inverters since you have no rating or comment sections. Let me begin with my own system. Just over 3 years ago I bought a magnasine 2012 inverter for my offgrid house, after 2 months of use it went bad. I returned it to the place in WA (at a cost of 50 dollars) and they fixed it and sent it back. Ok that was the first bad experience, then a neighbor of mine bought a magnasine 4024 inverter. when the system was fired up the inverter was making a significant buzzing noise, so we checked everything and all was good except the noise it was making. An inverter should run silent so we packed it up and sent it back explaining the issue. They returned the inverter and charged him for the return shipping and said there was nothing wrong with it. They didnt fix anything and it still makes a loud buzzing. That was experience number 2. Then another neighbor of mine bought a magnasine 2012 inverter and 1 month after the install it went bad. We returned it (50 dollars) and they repaired it and sent it back. After 2 months it went bad again, we returned it (50 dollars) and they fixed it again and sent it back. After 1 month it went bad a 3rd time, I called them and said look, something is wrong with this unit and I want a different one. They said they would sent a remanufactured on out while waiting for the bad one to be returned with a stipulation that they charged his credit card 2000.00 and held the money for 30 days. That rebuilt inverter sells retail for 1050.00. Even if the inverter we sent back was there 1n 2 days they would hold 2000.00 for 30 days. We opted out of that and just sent it back for the 3rd time (50 dollars again) and they fixed it and sent it back. This made 3 times it went bad in 6 months and 150.00 in shipping costs and 6 service calls (uninstall ... reinstall ) 3 times for a total of 300.00. so he is out 450.00 because of theyre defective product and they said they would only reimburse him for 3 service calls. In the box with the last return we included a letter asking for the reimbusement for the service calls and if they wanted to do the right thing they would reimburse him for all of it. Well we got it back and they didnt reimburse him anything at all! Not only did they not reimburse him but his downtime has been totally unacceptable and theyre soulutions completely unprofessional and virtually criminal. There 5 people in the valley where I live that have magnasine inverters and 3 of them have been bad the last one to an extreme degree. Also on 3 of them when they were taken out of the factory box had set screws from the buss bars out and rattling around in the case. I wish I had never even heard of magnum energy and the junk they sell or theyre horrible customer service. I regret ever recommending them to anyone and will do all I can to keep people in the future from ever having to go through the ordeal the people here have. There is absolutly nothing wrong with the installs and they have more grounds than a national park. Lightning protection etc. the 2 48 volt magnasines havent had any problems (yet). I wonder where they got all the magnasine inverters to rebuild and sell as remanufactured??? Just a warning to dealers and customers to know about what I have seen with them and theyre shoddy products and horrible customer service.
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