Steer clear of Sun Electric

Hello all,

I am new to the site and just purchased my first piece of equipment for going off grid.

I thought I might give you a little feed back on a company that is selling very low cost panels.

This company is Sunelec.com. I recommend you do not purchase from them. Now, if you are very familiar with solar panels and don't need any customer service you may do okay.

Last week I called to place an order for 230 watt panels that were running at 99 cents a watt. During my call to place my order I was told that the panels I wanted were in stock and I could place a deposit on them. I paid my deposit and ordered 7 panels. I was also told that the panels were 12 volt.

Now, the issue with the panel voltage was really my mistake. I read over the specs and found out they were 24 volts.

Anyway, I sent an email to 3 people and called the Miami office twice. I was finding it impossible to get my paperwork so I would have it as proof when I drive down to pick them up and pay the remainder. Finally I called the owner of the company and he took care of it.

Then this past Monday I get a call from the salesman telling me they sold a large order to another customer and gave them my panels because I didn't pay for them in full. Then he told me I could purchase the 220 Watt panels for the 99 cent per watt but I would have to pay for them now, in full. If I did not, he would have to refund my money back. I can't remember how much, but I asked about having the 7 panels shipped freight and was given a very large rate.

Now, I have my money back and I contacted Northern Arizona Solar and talked with Robert. He not only answered all my questions and pointed me in the right direction, 20 mins. later I made my first purchase.

I paid a little more per panel but the trade off for good customer service, informative sales staff, and helpful honest attitude is worth it. Plus, oddly enough, I will be paying $300.00 less for freight for the same number of panels from Arizona verses Miami.

So, steer clear of sunelec.com. If you would like to know the names and phone numbers of the people the "helped" me, send me a message. I will be happy to treat them with the same respect they treated me.