BEWARE - CRYSTAL COLD REFRIGERATOR

dogcrazydogcrazy Registered Users Posts: 1
We live 6 months a year totally off grid. We purchased an 18 cu ft Crystal Cold refrigerator from our local supplier who installed our entire solar system. We spent over $2600 on this refrigerator. After using it for only 6 months a year for 3 years, the cooling system failed. We had our local gas repairman come to our property (45 minutes from the city) and he told us the cooling unit wasn't working. Crystal Cold took weeks to get us another cooling unit. I can't even explain all of the communication issues between our local supplier, Kenneth Hofesteader at Crystal Cold and us. It was a nightmare. They finally agreed to send a new cooling unit even though it was under warranty. So then we had to take the refrigerator (very heavy) and transport it to the city to our local gas repairman to fix it - at our time and expense. The new cooling unit was installed and tested and we brought it back to our off grid home in January and didn't turn it on until the first of June when we moved back off grid. Within a few days, we noticed that the food was spoiling prematurely and the freezer was not keeping food frozen. We kept turning up the temperature until it reached the maximum. We then put a thermometer in the fridge and freezer and found the temp in the fridge was 43 and freezer was 25. Should be 38 and 0. We contacted our local distributor and they contacted Kenneth. Kenneth did not get back to us for over 2 weeks. We had to resort to using our smaller gas fridge in another cabin on our property and our electric chest freezer in our pole barn. When Kenneth finally returned our call, he said there was no way the cooling unit could have failed again. He actually didn't believe us. We've owned gas refrigerators for over 30 years and know when they are working and not working. He now wants us to remove all the food, tilt it on it's side and bypass the thermastat which would then make the safety feature inoperable and the gas would continue to run if the pilot light went out. This could be extremely dangerous. We are beyond furious and this is totally unacceptable for a refrigerator that was so expensive. We still have no resolution from Kenneth. We want our money back as we don't every want to deal with an issue like this again. We do not believe we should have to work on a fridge that is still under warranty and failed within the first week after a new cooling unit was installed. We don't know what kind of business they are operating, but we are beyond angry. They have absolutely NO customer service. BEWARE if you are considering a Crystal Cold product. Think long and hard. 

Comments

  • Dave AngeliniDave Angelini Solar Expert Posts: 4,775 ✭✭✭✭✭
    They were great in the 1990's when solar was so expensive. Sorry to hear this. The gas repair man is in the loop also on the repair for crystal cold. Are you sure he is in the clear? Just to be fair!

    I seem to remember having to do the tilt thing for a client but it has been way too many years.

    Crystal is an Amish company in Pennsylvania I think. Good Luck!  I would move on and not let this get to you. Easy said.....
    "we go where power lines don't" Sierra Mountains near Mariposa/Yosemite CA
     http://members.sti.net/offgridsolar/
    E-mail [email protected]

  • JayDeeJayDee Registered Users Posts: 2
    The original post could have been written by me though I do not even know the OP. Almost the same thing happened to me about thirteen years ago....Crystal Cold was very expensive, never did work really well ....so I took it back to the dealer and he attempted to repair it after I trucked it back to his shop  two hours away. Brought it back to my off grid house and still did not work as it should. Finally quit working......would only cool the freezer to 50 degrees..Jumped through all the hoops the dealer said to do.....turning it upside down (burping it ) , leveling it over and over, etc. Finally gave up on it as the warranty had expired. It lasted a little over two years total and never did work correctly. Total junk.
    During all this I wrote to the Chrystal Cold company twice and never even received a courtesy note that they had received my letter. I asked them for some kind of owner's manual or instruction book for this reefer as the dealer didn't provide one. The dealer actually told me i didn't need any instructions.....just read all the little stickers here and there and follow those directions as that was all I needed to know!! NEVER did hear from the Amish manufacturer. Since then that reefer has been setting in my garage being used as a storage cabinet ....that's all it's good for.
    If you are considering a propane fridge, do yourself a favor and re-read the OP's last two sentences and do as he says!!!!!!!


  • 706jim706jim Solar Expert Posts: 260 ✭✭✭
    I've used propane fridges for 40 + years. None of the three I owned ever failed, but there's no question that for their size, they are getting very expensive and IMO are quite expensive to run. I think you are better off with a moderately sized solar system and electric fridge. The initial cost will be similar for panels, batteries etc, but the fridge itself will be much cheaper and the solar electricity can be used for other things as a bonus. Propane fridges in Canada have to be externally vented. My last one was and worked faultlessly for 20 years. But then would blow out in high winds. Defrosting is also a necessity with propane; usually at least once a month.

    It's unfortunate that your particular fridge was so problematic. 
    Island cottage solar system with 2400 watts of panels, 1kw facing southeast 1kw facing southwest 400watt ancient Arco's facing south.Trace DR1524 MSW inverter, Trace C40 PWM controller 8 Trojan L16's. Insignia 11.5 cubic foot electric fridge. My 27th year.
  • icarusicarus Solar Expert Posts: 5,314 ✭✭✭✭
    I have run dozens of propane fridges in of grid locations for 50+ years.  Generally, properly managed they work flawlessly.  I have had one cooling unit failure on a Dometic, and it had been in continuous flame for 27 years when it failed. Adding vent fans, and foam to the boxes reduces the run (burn) time considerably so that they are reasonably cheap to run.

    All that said, if I was building my off grid house again, I would go with a good, small conventional energy star fridge that burns ~1.5 kwh/day.  In the days of $10/watt solar panels it didn’t make sense, but with panels now sub $1, and even less for solar, it becomes a no brainer.  Adding 1.5 kwh of PV is pretty cheap nowadays.  Of course battery considerations have to factor in to the cost as well, but if you have enough solar to charge the bank, and put out the KWHs for the fridge the battery doesn’t have to be up sized that much.

    Conventional fridge is bigger, cools faster and while it may not last as long as my experience with the Dometic they should last a pretty long time...and they cost about 1/3 as much.

    Tony
  • 706jim706jim Solar Expert Posts: 260 ✭✭✭
    What finally decided for me to switch to electric refrigeration was the difficulty in hauling propane tanks on a boat. I started with 100 lb bottles, then switched to 60 lb and finally 50 lb. My fridge was a 7.8 cubic foot Consul and it would run for about 40 days on a 50 lb bottle.
    And Canadian Solar panels at only $0.60/watt.
    Island cottage solar system with 2400 watts of panels, 1kw facing southeast 1kw facing southwest 400watt ancient Arco's facing south.Trace DR1524 MSW inverter, Trace C40 PWM controller 8 Trojan L16's. Insignia 11.5 cubic foot electric fridge. My 27th year.
  • EstragonEstragon Registered Users Posts: 4,118 ✭✭✭✭✭
    My cabin came with a propane fridge.  It supposedly worked, but between not being vented to outside, and what venting there  looking pretty rotten, I didn't even bother trying to fire it up.   

    LPG in general scares me, as it can settle/concentrate in low spots.  NG floats, and IMHO is more likely to find a way out through a window or whatever, or at least be noticed by someone walking by.

    That said, I can see a case for a propane fridge if a place was used just on weekends.  An electric fridge can move a solar system from minimal to medium sized, which may not make sense for a weekend cabin.  A 20lb BBQ tank would run it on weekends for most of (our - CDN) summer.
    Off-grid.  
    Main daytime system ~4kw panels into 2xMNClassic150 370ah 48v bank 2xOutback 3548 inverter 120v + 240v autotransformer
    Night system ~1kw panels into 1xMNClassic150 700ah 12v bank morningstar 300w inverter
  • softdownsoftdown Solar Expert Posts: 2,623 ✭✭✭✭
    I may suspect improper treatment by the shipping company. I receive many items that got the Tarzan treatment. Some got the mountain gorilla treatment. 
    First Bank:16 180 watt Grape Solar with  FM80 controller and 3648 Inverter....Fullriver 8D AGM solar batteries. Second Bank/MacGyver Special: 10 165(?) watt BP Solar with Renogy MPPT 40A controller/ and Xantrex C-35 PWM controller/ and Morningstar PWM controller...Cotek 24V PSW inverter....forklift and diesel locomotive batteries
  • icarusicarus Solar Expert Posts: 5,314 ✭✭✭✭
    edited August 20 #9
    I started a new thread on 24” (replacement size from many L/P fridges) please have a look and feel free to comment .

    tony

    PS: (from Bill B.) Here is a link to Tony's new discussion thread for anyone reading this thread down the road.

    https://forum.solar-electric.com/discussion/354915/24-energy-star-fridges#latest
  • HorseflyHorsefly Registered Users Posts: 361 ✭✭✭✭
    We've had LPG refrigerators at our current cabin for over 40 years, and at the previous cabin for years before that. We did have one fail, but it was our second fridge in the basement (pretty much just cold beer), and we didn't replace it.  I don't even know how old the one we have in the kitchen is. It's not big, maybe 15-18 cu ft. We've also never had it vented to the outside, which I've heard is OK as long as it is in a large room (ours is in the upstairs "great room" kitchen / dining / living room).

    I guess I'm surprised there is such problems with a gas fridge. Seems like it is pretty established technology.
    Off-grid cabin: 6 x Canadian Solar CSK-280M PV panels, Schneider XW-MPPT60-150 Charge Controller, Schneider CSW4024 Inverter/Charger, Schneider SCP, 4 x Vmax XTR12-155 12V, 155AH batteries in a 2x2 24V 310AH bank.
  • Dave AngeliniDave Angelini Solar Expert Posts: 4,775 ✭✭✭✭✭
    Don't be surprised! The Crystal cold that the OP has here has had many failures in the 2000+ era. It is a good warning for others! They probably will not see until it is too late. :'(
    "we go where power lines don't" Sierra Mountains near Mariposa/Yosemite CA
     http://members.sti.net/offgridsolar/
    E-mail [email protected]

  • NikiNiki Registered Users Posts: 21 ✭✭
    Those absorbshion fridges can be frustrating.  One thing to remember is that liquid ammonia, sink chromate and other chemicals flow down  while a gaseous ammonia blend flows up in the same tubing at the same time.  I think some methods employ propane instead of ammonia but ammonia actually works a bit better as a refrigerant.  If the unit isn’t perfectly level and plumb things don’t work right.  Of course the heat being extracted from inside the box has to be able to leave the rear mounted condenser so free air circulation and a temperature differential are important issues as well.
    now days one can buy a 19 cubic foot electric which uses 375 kWh per year or just over 1 kWh per day for $500 or so, way less than propane 
    and way less finicky, just be sure the fridge you buy has that yellow energy consumption card and read it carefully as 2 very similar fridges can have very different energy specs.  With the really low price of solar modules these days, buying more solar is a good alternative and no worries about ammonia leaks from over pressurization, carbon monoxide issues or expensive propane.  Rock hard Haagen-Dazs was a luxury I did without for my first 25 years off grid.  After another 20 off grid years with a Whirlpool I’m totally in.  Of course the electric compressor isn’t totally silent like gas but I can live with that.  Niki
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