BEWARE - CRYSTAL COLD REFRIGERATOR
We live 6 months a year totally off grid. We purchased an 18 cu ft Crystal Cold refrigerator from our local supplier who installed our entire solar system. We spent over $2600 on this refrigerator. After using it for only 6 months a year for 3 years, the cooling system failed. We had our local gas repairman come to our property (45 minutes from the city) and he told us the cooling unit wasn't working. Crystal Cold took weeks to get us another cooling unit. I can't even explain all of the communication issues between our local supplier, Kenneth Hofesteader at Crystal Cold and us. It was a nightmare. They finally agreed to send a new cooling unit even though it was under warranty. So then we had to take the refrigerator (very heavy) and transport it to the city to our local gas repairman to fix it - at our time and expense. The new cooling unit was installed and tested and we brought it back to our off grid home in January and didn't turn it on until the first of June when we moved back off grid. Within a few days, we noticed that the food was spoiling prematurely and the freezer was not keeping food frozen. We kept turning up the temperature until it reached the maximum. We then put a thermometer in the fridge and freezer and found the temp in the fridge was 43 and freezer was 25. Should be 38 and 0. We contacted our local distributor and they contacted Kenneth. Kenneth did not get back to us for over 2 weeks. We had to resort to using our smaller gas fridge in another cabin on our property and our electric chest freezer in our pole barn. When Kenneth finally returned our call, he said there was no way the cooling unit could have failed again. He actually didn't believe us. We've owned gas refrigerators for over 30 years and know when they are working and not working. He now wants us to remove all the food, tilt it on it's side and bypass the thermastat which would then make the safety feature inoperable and the gas would continue to run if the pilot light went out. This could be extremely dangerous. We are beyond furious and this is totally unacceptable for a refrigerator that was so expensive. We still have no resolution from Kenneth. We want our money back as we don't every want to deal with an issue like this again. We do not believe we should have to work on a fridge that is still under warranty and failed within the first week after a new cooling unit was installed. We don't know what kind of business they are operating, but we are beyond angry. They have absolutely NO customer service. BEWARE if you are considering a Crystal Cold product. Think long and hard.
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