Is Schneider Conext Insight app -Conext Solar- for IOS not responding?

I've been able to get into my Conext Insight Gateway and to the Conext Insight2 website fine always but for the last 2 days, the IOS app just says "Fetching" and it never brings up the data for my system. Is anyone else having this problem very recently?
John
<div><i>9600W, 32 300W Canadian Solar panels on Schletter Ground Mount, Midnight Solar birdhouse rapid shut down, 2xSchneider MPPT80 600V, </i><i>2xSchnieder 6848 XW+ inverters, 900ah 48V Li-Ion Iron Edison battery, 20kW Generac propane whole home generator, 2xGenerac 200A auto transfer </i><i>switches on 400A 120/240 split single phase service from 25kw grid transformer</i></div>
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However, if you put the effort in, read the manuals watch the multitude of videos, and do your due diligence they will support you also. You do have to get to that level of product knowledge and putting the time in is not the same as learning the ropes. I am not picking on you either.
There is a 3rd group of customers that have a configuration issue. They can be very hard to find. That is the reason Schneider got rid of combox and went to gateway. They got the ability to look at a system configuration from anywhere in the world that has the web.
The gateway is a portal out to a power system at your home, or a gateway out from your home to the Web.
To troubleshoot your neighbors gateway why don't you try it on your system. The quickstart has to be exactly followed. I did one yesterday and my CI2 shows them all working below right now. Good Luck!
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And here in rural KS, we have almost NO net metering with retail/wholesale rules and a COOP that I really does a great job of delivering power at < $0.10/kwh (using multiple 1+MW solar farms) and I sure don't want to make enemies of them. (besides to interconnect a >10kW solar system carried a $1000 application fee).
As for her gateway, the Conext Insight2 website says her URN and S/N don't match and I've confirmed both on the box labels and in the software configuration that they do(cut and paste from the Info screen). I'm guessing some solar reseller bought up a bunch of new Gateways, registered them assuming they would be monitoring a customers system then ended up reselling them via Amazon where she bought it. It's probably a fairly easy fix in the Schneider database but she has to get someones attention there to do it.
Enjoy the sunshine!
The only thing I can think of (and you have done this right?) is reset gateway to factory settings. FRIDAY !
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