XM 6848-1 Error F-55
Have a system that has been on-line since 2013. Has a string of 24 panels on a main grid tied inverter with battery backup. Second string of 12 panels connected to grid via a SunnyBoy. First Outback main inverter began having problems that the maker could not help me fix, so it was replaced with a Schneider Electric system in July of 2017.
That part of the system consists of an XW-6848-1, two MPPT60s, SW SCP, and a combox.
Ran fine until 2/26/19 at which point the XW-6848-1 threw a F55 error.
Talked to the installer who is now working on a major job in a different state. They did not know how to help. The system was taken to off-line mode on 2/28/19.
Suggestion was made that I contact Schneider Support ... which I did. Opened a case. Schneider wanted information of the system such as serial number AND proof of purchase. Got the system information together but was not able to find proof of purchase so requested same from installer. They are not at their offices and did not have it on their laptop. So they asked the distributor for it and were informed by the distributor that their systems were not set up to get that information.
Such information will not be available until installer gets back to their main offices. Schneider closed the case.
So installer can't help. Schneider won't help. Can someone here PLEASE give us some help???