Schneinder Conext Gateway vs Insight Facilty ?

GreenePointGreenePoint Registered Users Posts: 7 ✭✭
I added a Conext gateway to my system about 2 years ago and now I see it has been discontinued before I've even been able to use all the functions originally advertised. Is the Insight Facility the same unit with a different name? I noticed the Firmware revision for both are the same Revision

Comments

  • Dave AngeliniDave Angelini Solar Expert Posts: 6,296 ✭✭✭✭✭
    It is the same, no difference between it and Insight Facility. Dual xanbus networks and longer wifi range.

     The Digital and analog switching on all of the devices has not been implemented. I would like that also to be done. I keep hearing from Engineering that I am the only one. You should tell them what you want. There is a place for that on the screen below. Good Luck


    "we go where power lines don't" Sierra Nevada mountain area
     http://members.sti.net/offgridsolar/
    E-mail [email protected]

  • GreenePointGreenePoint Registered Users Posts: 7 ✭✭
    Thanks Dave,
    I've not used the cloud feature yet  as I don't have much need for it but will set it up to experiment. I'm mostly interested in having access to the I/O of the gateway that they advertised. I will leave them feed back once I figure out how to login to the cloud.
  • Dave AngeliniDave Angelini Solar Expert Posts: 6,296 ✭✭✭✭✭
    You can always go on their website and feedback to them. For now I use the MPPT switching, if I have to. There are also ways around using any switching by making use of wifi devices.

    https://solar.se.com/us/en/support/#technical-support

    "we go where power lines don't" Sierra Nevada mountain area
     http://members.sti.net/offgridsolar/
    E-mail [email protected]

  • GreenePointGreenePoint Registered Users Posts: 7 ✭✭
    With great difficulty I was able to create my site on the Insight Cloud. I live off grid in a remote area with only boat or air access so I had to fudge an address in the nearest town 40 miles away. After all the frustration I did leave some feedback on that and other issues so I hope somebody is listening.
  • Dave AngeliniDave Angelini Solar Expert Posts: 6,296 ✭✭✭✭✭
    Could not have been that hard as you did it in less than a day. ;)  40 miles is close Offgrid  ;);)

       Schneider has made great strides in the last 2 years to bring Tech Support up to world class. It was pretty bad before and you had to really get involved back then. Kind of like Health Care these days. They also are doing a great job with training for people like me in the business. Super great job there!

    Keep in mind that you should only use the feedback on Insight Cloud for issues with that platform, like the switching.

    The hardware like XWP, CSW, and other devices should go to

    https://solar.se.com/us/en/support/#technical-support


    "we go where power lines don't" Sierra Nevada mountain area
     http://members.sti.net/offgridsolar/
    E-mail [email protected]

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