Issue with XW 6848+ after updating firmware

After updating the firmware on my XW 6848+ - when the AGS starts the generator an “event” is triggered stating that the AGS was unable to start the generator - even though the generator is running. The event clears within a second or so and the generator comes on line after the warmup period is completed. This occurs in both the Manual On and Automatic modes. This was never an issue with the earlier firmware version.
I contacted Schneider and they have been little to no help. Initially they tried to tell me that this was normal, but couldn’t tell me why it didn’t occur with the old firmware.
Has anyone else run in to this issue? Is there a setting in the XW that might have changed with the firmware that might be delaying the power qualification of the generator?
My generator is a Type 9. I have checked the settings in the AGS and it is still set to all of the default settings for a Type 9.
Thanks in advance for any suggestions folks might have.
I contacted Schneider and they have been little to no help. Initially they tried to tell me that this was normal, but couldn’t tell me why it didn’t occur with the old firmware.
Has anyone else run in to this issue? Is there a setting in the XW that might have changed with the firmware that might be delaying the power qualification of the generator?
My generator is a Type 9. I have checked the settings in the AGS and it is still set to all of the default settings for a Type 9.
Thanks in advance for any suggestions folks might have.
Off Grid, 4.5KW array, 9&6KW Gens, 6848XW inverter, Midnite Classic 150, 2 strings - 48V - Trojan FLA L16 2V, located in Talkeetna, Alaska
Comments
The last firmware is almost 4 years old ! I have not heard any of my clients who use xw+ and gensets say anything like this. Also this version of XW is mature and really has been solid firmware wise since 2016.
A DC power down might be worth trying. Good Luck
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http://members.sti.net/offgridsolar/
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is there a setting that senses output from the generator - confirming that it is running. Then the 40 second timer you mention before qualifying the power for use?
thanks,
Elwood
Some generators require a Generator Run Hold Time as long as 20 seconds.
thoughts?
thanks