XW6848 Conext InsightCloud sending alarm email notifications every 5 minutes

I had a legit anti-islanding over frequency event this morning. Usually receive a corresponding clear email message in 5 minutes. Never got the clear email message, though the event did clear as far as the inverter and the SCP were concerned. Now, about 9 hours after the event, I've received 92 emails for the same event, one every 5 minutes. I've reset the gateway and the inverter, still got new emails. I've turned of email notifications for the time being.
Question - Anyone know how to resolve this issue? It's obnoxious.
My thanks for any assistance,
David
XW Pro 6048 MPPT 80/600 Gateway SCP 5.2 KW panels 12 KW battery bank 5KW generator
Foothills of the Rocky Mountains, west of Golden Colorado
Tagged:
Comments
In gateway, is the event active still?
The newest firmware is logging this now and you can search the severity.
If this really bugs you, I would reset to gateway factory.
It might clear itself overnight doing nothing.
Not suppose to have anti-islanding events, what happened to drive it off frequency?
http://members.sti.net/offgridsolar/
E-mail [email protected]
Not sure where you live but in the US you have to start the complaint process. Some places, even here, there will be little that can be done except by you.
If you are back east in Isiaisis storm area, you are lucky to still have the grid.
http://members.sti.net/offgridsolar/
E-mail [email protected]
Love the Rockies! Some family and a dozen or so clients.
http://members.sti.net/offgridsolar/
E-mail [email protected]
Always have surge protection on anything coming into your system. Solar, DC buss, and your home power panel.
http://members.sti.net/offgridsolar/
E-mail [email protected]