Can a Moderator or Admin help me to reset my account?

paulcheung

Hi I have join this forum for very long time but it seen the account haven't confirm with my email. I can't change any thing in my profile. I don't have access with this email any more as the company change their name and cancelled all my email with them. What can I do to change my email and activate my account?
Thanks

BB.

Paul, try editing your profile now... Your account had both your email confirmed and waiting for email.

I have your email at @cwjxxxxxx.com

If you need to fix more, you can PM me directly:

https://forum.solar-electric.com/messages/add/bb.

-Bill

paulcheung

I can't pm you as I don't have the permission to do so. please try to change my email address to <email updated>
I don't have access to the cwjamaica.com any more.
Thank you.

BB.

Paul,

Try your account now. I have updated your email address... I will send you a PM.

If you are still having problems, can you post your exact error message(s) and I will get tech support involved.

Take care,
-Bill

paulcheung

Hi Bill, 

Permission Problem

You don't have permission to do that.

That is what is I get when I try to do any thing inside the profile. I think is because I did not get my email confirmed by the forum. So can you send a link to my email address to confirm my account like I just sign up? or can you change the status that I am still waiting for email confirmation?

Thank you

BB.

Hi Paul,

I have sent you a "reset your password" request to your password through the forum software.

And I will send you my email address so we don't lose contact.

-Bill

paulcheung

Hi Bill,
I just reset my password. but it didn't help. beside my user name on the post each comment. it said user awaiting email confirmation. Can you change that to user? 

BB.

Try now Paul... When I edit other people's profiles, on occasion it blows away my profile (and I have to get my profile fixed)....

-Bill "oh well" B.

paulcheung

Hush,
Yes it is fixed now . Thank you.

BB.

Thank you Paul... Your diagnosis was correct... In one place it said you were confirmed, and another waiting to confirm. And when I tried to manual confirm, it would start to fill in my profile with your stuff (i.e., I lose moderator "super powers").

I am glad it worked.

-Bill