Unusual solar power problem
I recently ordered a prewired setup from Wholesale Solar which included two 24volt 220ah Discover lithium ion batteries for $7,100. They were shipped to me in Montana where I have an off-grid cabin. Each has an integral computer called a Battery Management System (BMS). I unboxed the batteries and hit the power button to turn them on. No problem. Next I hit the power button to turn off the BMS but it would not turn off no matter how long or short the time I pressed the power button.
I contacted WS multiple times by email and they said it had never happened before. Their suggestions were--# 1. keep pressing on the power button and maybe it will turn off and #2- download a program to my laptop and then to the BMS and maybe that would work.
I told them that option #1.didn't work and that option #2 had some problems for me. First I shouldn't have to reprogram two brand new and never hooked up batteries with the "hope" that it would fix them and also that my lawyer said any self-reprogramming would muddy the waters for any warranty claim. I asked for service by a field-tech or to have the option of returning the new batteries for repair. WS said that this wasn't covered by the Discover warranty and it was my responsability to fix them.
So this means that by the next time I visit my cabin (it's a 7,000 mile trip each way) my latest high-tech Li batteries will have self discharged themselves to a permanently damaged state.
So my questions to the group are-- 1. Has any else had this problem with Discover batteries? and-- 2. Any suggestions on resolving this issue with Wholesale Solar?
best wishes- Don