Cariboocoot wrote: »
Vic you have touched on one aspect of the problem which I think maybe you haven't noticed: used Surrettes for years. All of the reported problems with their batteries have been recent, which is disturbing. If you look at the many threads about them you will also see quite a few changes have happened with the company, both in policy and personnel. This appears to be contributing to the problems.
All the troubles will be compounded for a new user who doesn't know what to expect from a system or how to deal with the difficulties.
There are other companies who have suffered similar fates of starting out with know good product, going through changes, producing bad product for whatever reason, and taking a reputation hit. Xantrex, for example, has made some great stuff in the past. Then they brought out the bug-laden XW, which has now been discontinued. In the meantime the company was bought out and the name changed too.
Just because something was good doesn't mean it will be forever. If I see a product line that is generating a lot of complaints you can bet I will warn people against it; I have a duty to do so. What is more if the company gets its act together and turns things around I will change my opinion again and recommend whatever I feel is a good product.
Sorry if you think I'm not entitled to have and express opinions as everyone else does.
Cariboocoot wrote: »
Need to make a clarification here: the problems people are experiencing with the Surrettes is not lack of lifetime but rather lack of performance from new. Regardless of what battery you pick when you buy a new one you expect it to work. The Surrettes apparently require a rather extreme commissioning charge regime (involving very long Absorb times) that most people are unwilling or even unable to do. What is more this information is not imparted to the purchaser, or perhaps not emphasized enough. Again this is a recent (last two years) development with the brand and it is worrying.
I spend about half of my time helping people design new systems and half helping correct defective ones. In either case the wish of the owner is the same: they want it to work. Any component which doesn't do what it should, especially a brand new one, is not desirable. (This even with discounting exaggerated claims made by some products.)