LG Home Battery Recall A Hot Mess?
There are unsettling aspects to an ongoing recall of certain LG home batteries and battery packs also used by six other brands. Maybe LG will see this article and finally shed some light.
The history of this saga to date, as I understand it:
LG Energy Solution (previously LG Chem) implemented a voluntary recall in the USA in late 2020 after reports of fires associated with some LG Chem RESU 10H battery systems.
In February 2021, a recall notice went up on the Product Safety Australia web site indicating certain LG battery models and battery packs used by other brands produced between March 2017 and September 2018 from specific production lots were affected. The notice mentioned:
“the batteries may overheat and catch on fire”.
At that point in time, it looked be only a few hundred units in Australia affected by the recall.
A new/updated recall notice was published in March this year, indicating other brands using affected LG battery packs:
- SolaX (X-cabinet, PowerStation)
- Opal Storage (rebadged SolaX).
Not good, but a few hundred batteries/packs should have been relatively easy to track down. LG would have really good systems in place for tracking inventory, there would be warranty registrations and such.
Well, you’d think so anyway.
Dodgy LG Solar Battery Impact Spreads
But then in May this year, the Australian Competition and Consumer Commission (ACCC) expressed serious concern that *6,400* of the recalled batteries had not been replaced, and that some owners may not be aware of the recall and the fire risk.
In August, the recall notice was updated to include even more brands, being:
LG Fails To Respond To Questions
Late last month, we received an email from a PR firm doing work for LG, looking for more coverage regarding the recall on SolarQuotes. I was surprised the recall was still active given the ACCC’s prod in May, and asked this firm a few questions. They said they didn’t have the knowledge to answer. Fair enough; after all, they are just a marketing firm. So, I asked them to point me to someone at LG who could.
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