I see how hard or easy it is to contact customer support

Before I buy a product that may require some help from the
manufacture I see how hard or easy it is to contact customer support or
tec help, I called OUTBACK yesterday morning and all I could do is
leave a message with my phone number and I went on there website and
opened a Case #163945 and I have not heard a word from them, this is not
a good sign. I could potentially be in the dark until I hear from
them.
I called RENOGY and I was on a waiting list on hold but I got through to tec support in about 20 min.
It says a lot about a company when they quickly take your money but then ignore you until it is convenient for them.
Comments
We want to keep them in business and not be buying form companies not based in North America right?
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