Conext Combox Reporting of "Qualifying AC"

In a system with an XW6048, 2 MPPT 60 charge controllers, and a 415AH 48V battery bank monitored and controlled remotely with a Conext Combox, I have a question about the "Qualifying AC" status.
I'm making inferences from communications from my grid utility and a neighbor, but I'm 1600 miles away from the site. Apparently there was a lightening strike last night which took out power to the neighborhood at about 1AM. It was nice to get communication from the utility to that effect. The system did what it is supposed to and switched over to inverting to supply the backup loads. All is good and well. Get a communication from the utility at about 6AM that power has been restored to the area. However, the ComBox is still reporting "Qualifying AC" and there is no grid AC input. Things are still running fine on backup power. It's about 8AM now and the sun is out and the panels are recharging the batteries as expected but still no grid AC input. I contacted a neighbor down the road (farther down the line from my place) and he says that he had power this morning before going to work.
My suspicion is that the event of last night might have tripped the grid AC input breaker? Going down that road, even if power were restored from the utility, there would still be no grid AC input available until I can go flip that breaker. Is that even a possibility? And if it is, would the ComBox report "Qualifying AC" in this state where the grid AC input breaker is off? I suppose it could be the main breaker in the main electrical panel as well, but the net effect would be the same as far as the inverter goes, but bad in that the rest of the house wouldn't be getting power either.

I'm making inferences from communications from my grid utility and a neighbor, but I'm 1600 miles away from the site. Apparently there was a lightening strike last night which took out power to the neighborhood at about 1AM. It was nice to get communication from the utility to that effect. The system did what it is supposed to and switched over to inverting to supply the backup loads. All is good and well. Get a communication from the utility at about 6AM that power has been restored to the area. However, the ComBox is still reporting "Qualifying AC" and there is no grid AC input. Things are still running fine on backup power. It's about 8AM now and the sun is out and the panels are recharging the batteries as expected but still no grid AC input. I contacted a neighbor down the road (farther down the line from my place) and he says that he had power this morning before going to work.
My suspicion is that the event of last night might have tripped the grid AC input breaker? Going down that road, even if power were restored from the utility, there would still be no grid AC input available until I can go flip that breaker. Is that even a possibility? And if it is, would the ComBox report "Qualifying AC" in this state where the grid AC input breaker is off? I suppose it could be the main breaker in the main electrical panel as well, but the net effect would be the same as far as the inverter goes, but bad in that the rest of the house wouldn't be getting power either.

Comments
http://members.sti.net/offgridsolar/
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http://members.sti.net/offgridsolar/
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http://members.sti.net/offgridsolar/
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Does the Gateway need a static IP address for remote controlled? I have cable internet and I connect my Combox to my router so I can access to it with my computers around the house. If I get the Gateway. do I need special connection to internet in order to remote controlled from another country?
Thanks.
Paul
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Thank you.
https://solar.schneider-electric.com/product/conext-insight-2/
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