Field Support for Schneider Electric Solar Division.

This may explain why it has been harder for some to get support from Schneider. I have not had an issue other than the land line they published di not work at first. The cell always worked for me as a registered installation company.
It is a pain for non installers and you will just have to fill in the form and get a case number. Here is what I heard from Support.


I am sorry to hear the challenges listed here on accessing the Schneider Electric technical support departments.
The recent changes made were intended to improve the support to our installer. However, we are still working out bugs.
The technical department call center is available to the solar professional, but it does requires a simple first step. You must first register your company by filling out this form (link below) the registration is only needed once per company. After completing the registration, you will receive an email response that will provide you with an unpublished code that will get you through directly to the technical support call center.
https://solar.schneider-electric.com/installer-registration/
The 866-519-1470 phone number has not changed, and a new number 833-391-8640 has been added. Once you receive the unpublished access code everyone in your company can use it. 
I hope this classifies the changes. Please feel free to contact me directly if you have any questions or concerns.
Regards 
Sandra Herrera
[email protected] 
"we go where power lines don't" Sierra Mountains near Mariposa/Yosemite CA
 http://members.sti.net/offgridsolar/
E-mail [email protected]

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